1 reviews | Active since Apr 2017

01 Apr 2017, 11:09

Vodacom YES/ Insurance company NO

<p>good day.</p> <p>My father in law took out an screen protectoin insurance from vodacom .When a sales man contact him. On the 8 March 2017 he cancelled it. Month end they still deducted the premium. when his screen broke he ph vodacom the consultant say no he paid full month and phone is still coverd. now the insurance refeuses to fix it saying it was cancelled and they will pay back pro rata of the premium for the month of March. this cant be correct cause they took whole month premium and vodacom said Ph still coverd. refrence number from vodacom ASHAF 12.06 confirming its coverd, and ref from insurance saying no is SCR6153.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2017, 09:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team