NS
Ndumiso S

1 reviews | Active since Apr 2022

27 Apr 2022, 12:43

VODACOM YAMASIPA! TAKING BLACK PEOPLE FOR GRANTED! WE ARE NOT FREE!

Vodacom! Why is it impossible to cancel my contracts with you!

I do not understand your business model works , for a customer to get a contract they can go to an outlet , but to cancel you have to cal *** that pathethic and no one at that centre knows what they are doing.

I called in on 29 December 2021 to cancel my contracts and i was given 3 reference numbers that confirm the cancellation . Yet you continue to debit my account with 800 per month without my consent! ********** !!!!

I reverse the UNAUTHORIZED debit orders you block my lines that i converted to prepaid on 29 December 2021 , i call you on 23 and 27 April to ask you why ? You tell me im in arrears ? Do you understand the definition of arrears ?????

Must I DIE before these contracts are cancelled as per my request ?

Please hire people who know what they doing at that call centre , infact this shows that you are all rotten from CEO down to the receptionist . What kind of business are you running that forces customers to stay on Contracts that have lapsed and have no intention of continuing with this.

PLEASE CANCEL MY CONTRACT AND OPEN MY PREPAID LINES AND STOP SENDING ME PILLAR TO POST ON ALL THE CALL CENTRES THAT ARE USELESS!

0
Replies (5)
Vodacom
Vodacom's reply27 Apr 2022, 14:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
NS
Ndumiso S's update03 May 2022, 14:58
Reviewer Update
Hi i have tried the call center number ***6 on munerous occassions , 6 times today and all consultants either hang up . Matshidiso ,Samkelisiwe , Nonkululeko . No one has called me since . Let me pay this that i do not owe and the close these lines permanently
NS
Ndumiso S's update03 May 2022, 15:00
Reviewer Update
Again im calling

NS
Ndumiso S's update03 May 2022, 15:06
Reviewer Update
Im calling again
NS
Ndumiso S's update03 May 2022, 15:44
Reviewer Update
Im calling you Vodacom