MV
Mike V
1 reviews | Active since Oct 2009
06 Jun 2019, 16:50
Vodacom / Xtreme Audio
On 17 April 2019 I reported by email that when I logged into the Vodacom site with an OTP, this was sent to me by Xtreme Audio. Then followed a number of emails and calls but in spite of their constant reassurance that "Protection of your account against ***** is critical to us" nothing was done. On 12 May I reported the matter by email to Xtreme Audio but without response. What a disappointment!
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Replies (2)
Vodacom's replyOfficial
06 Jun 2019, 19:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2019, 19:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jun 2019, 13:59Dear Mike,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply11 Jun 2019, 13:59
Official
Dear Mike,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)