Vodacom Xmas Bonus *****

Item: Vodacom
Rating: 1
Author: Sonja L

I took out Vodacom Fibre in June 2018. I pay via debit order every month and balance my budget monthly.

I received my Vodacom account on 07.01.2019 at 12:48 and was shocked to see that I am apparently in arrears for December 2018 as Vodacom is stating that I did not pay even via debit order.

For the record - the debit order went through on 30.11.2018 at 21:15 for R899 and the January 2019 debit order on 31.12.2018 20:59 for R899 from my ABSA account.

Tried calling Vodacom and held on for 15 minutes. Put the phone down as they are pathetic when it comes to finding anything out from your account. Where is the arrears?

I need Vodacom to update my credit report and do not report any negative information that is clearly ***** as there is no arrears. Get other staff to do the accounts and its clear that there is mismanagement of my account at Vodacom. If this is not resolved, I will lodge a complaint at ICASA.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Jan 2019, 14:22

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 Jan 2019, 14:22

Official

Sonja L's updateReviewer Update

10 Jan 2019, 11:55

My fiance answered call and said the lady said she will call back and never did. Logged another complaint and no call, no email, nothing. Tried calling twice ********** (again on 10.01.2019 at 11:47-11:52) and waiting and waiting with no queue number so it can be forever. I am now proceeding to lodge a complaint at ICASA for the mismanagement of my account and unavailability of support at Vodacom.

Sonja L's update10 Jan 2019, 11:55

Reviewer Update