Vodacom X2 data promotion fail
<p>vodacom was promoting its X2 data packages on their APP, and on 22nd and 23rd July I purchased 2GBX2 and 5GBX2, but only one 2GB and one 5GB was allocated to me. I called the call center twice for this, everytime they tell me they dont know what the X2 data package is, and they say i should only get one 2GB and one 5GB cause that is what i bought, after i insisted, they checked on the system, and told me the other 2GB and 5GB should be Night-Owl data, which was not mentioned in the promotion anywhere. BUT I WAS NOT ALLOCATED WITH NIGHT-OWL DATA EITHER. Both times they promised me they will sort this out for me, but nothing ever happened! </p> <p>Vodacom if you care about customers who's been with you for over 15 years, DO SOMETHING</p> <p>number is ********** 961</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Charles,
As discussed, your query has been addressed and resolved.
Thank you for taking my call.
Regards,
UW
Best regards,
Dear Charles,
As discussed, your query has been addressed and resolved.
Thank you for taking my call.
Regards,
UW
Best regards,
A Vodacom consultant called me within 3hr after my post, well done on that.
But, she said i bought a 1GB which did not come with the double data deal (my apologies on this), and for the 5GB, she says it was allocated to me on the day, which did give me 10GB in total, WHICH IS NOT CORRECT.
My phone keeps record of my data usage, and from 11th July to 11th August my date usage was a little over 6GB and all my data was finished, so there is no way that i was allocated for 5GBx2. I have screenshots for proof.
I appreciate that she offered me a compensation, but fact is, I bought the data for the promotion, and i did not receive what im rightfully entitled to.
Please assist.
A Vodacom consultant called me within 3hr after my post, well done on that.
But, she said i bought a 1GB which did not come with the double data deal (my apologies on this), and for the 5GB, she says it was allocated to me on the day, which did give me 10GB in total, WHICH IS NOT CORRECT.
My phone keeps record of my data usage, and from 11th July to 11th August my date usage was a little over 6GB and all my data was finished, so there is no way that i was allocated for 5GBx2. I have screenshots for proof.
I appreciate that she offered me a compensation, but fact is, I bought the data for the promotion, and i did not receive what im rightfully entitled to.
Please assist.