VODACOM ***i

On 9 November 2018, I app**** for Vodacom Wifi service at my house. A first installation was done of a box; at this stage I was told that I will be contacted to have a router installed/delivered.

On 21 November 2018 I phoned again; a service request was opened and I was (again) told I will be contacted.

I phone beginning December 2018 again. Nothing.

Upon returning from my December break, I phone Vodacom again. Nothing.

On 28 December 2019 I phoned AGAIN; I spoke to Alroy. I was on the phone with him for almost an hour. Again, an email was sent to whomever was supposed to deliver the router. Alroy even said he will phone back the next day to check if anyone has contacted me. NOTHING.

On 14 February 2019 I received a call from ********** ; the lady asked when will be a convenient time to arrange delivery of the router – I confirmed that they could delivery any day from Monday to Friday, after 15:00. NOTHING.

On 25 February 2019 I phone AGAIN. Spoke to Tumelo. He again sent an email to the ‘scheduling department'. Again I wait. NOTHING.

On 4 March, I phone again. AGAIN. I spoke to Nellie; I told her I’m not putting the phone down until I have a confirmed time of when the router (or whatever) will be delivered. Eventually she tells me she can’t, and I request to speak to a manager of sort.

I was put through to Rika Booysen – a Supervisor or Team Leader. She again explained how she cannot give me details to follow up with the ‘scheduling department' directly. That she will send an email again.. She also tells me how apparently the ‘scheduling department' has been trying to get hold of me. I told them to go and check if I have received/missed any calls from this phantom department. I am viciously rolling my eyes at this stage. And, that an alternative number has been loaded onto my profile or whatever (number starting with 066). Where they got this number from - only they will know.

This whole situation is completely RIDICULOUS. How a number is loaded onto my query that has NOTHING to do with me. How the ‘scheduling department' is just unreachable - how do you follow up or hold them accountable?! How I have to phone to get updates. How VODACOM is not making contact with me AT ALL to let me know what is going on. It's a back-and-forth of meaningless emails!

More than 4 months later, and I still do not have wifi. I cannot cancel, because I was told (by Alroy) that I will be held liable for certain cost.

Today I phoned again and spoke to Nelly (again). AGAIN an email has been sent to the 'scheduling department' to 'follow up' and 'request feedback'. Again I was told that someone will get back to me. Honestly.

The service has been shocking. Ridiculously bad. To say the least. With no feedback. No way of getting an update. Nowhere of complaining. No-one that can be held responsible?

SO 181 ********** 48 SR 181 ********** 04 SR 190 ********** 11