1 reviews | Active since Jul 2018
Vodacom wrongfully claiming payment for an account that has been paid.
On behalf of my wife I woulkd like to complain about Vodacom's consistant sending of threatening letters claiming that she owes them money. This is not true, the specific "outstanding" amount has been paid in full, and we have received documentation from Vodacom confirming it. Now Vodacom has given her notice that her outstanding account has been transfered to a debt collector. This is *******. How do I go from here, please assist?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Stefan
Kindly note that we have emailed you as we need additional detail for our review.
Kind Regards
CJ
Hi Stefan
Kindly note that we have emailed you as we need additional detail for our review.
Kind Regards
CJ