CM
Cassia M
1 reviews | Active since Jun 2017
12 Oct 2021, 15:03
Vodacom wrongful debit order
I was charged for the contract that had ended. Kept sending queries and given weird reasons. The first reason was that I had taken advanced airtime, later on, it was premature cancellation of the contract.
I was also told that it was wrongfully debited and would be credited, as I have a new line. Suddenly I am told there is no credit due because that was a subscription fee on my previous line. What subscription is its prepaid?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Oct 2021, 15:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2021, 15:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CM
Cassia M's updateReviewer Update
12 Oct 2021, 15:33I spoke with a number of consultants telling me that they will lodge a complaint. The last one Ii spoke was even rude, telling me that even the next call im gonna get will have the same response that I had to pay that subscription fee.
I canceled 31 days before the end of contract, as advised, to avoid charges and debit order disputes
I canceled 31 days before the end of contract, as advised, to avoid charges and debit order disputes
CM
Cassia M's update12 Oct 2021, 15:33
Reviewer Update
I spoke with a number of consultants telling me that they will lodge a complaint. The last one Ii spoke was even rude, telling me that even the next call im gonna get will have the same response that I had to pay that subscription fee.
I canceled 31 days before the end of contract, as advised, to avoid charges and debit order disputes
I canceled 31 days before the end of contract, as advised, to avoid charges and debit order disputes
Vodacom's replyOfficial
13 Oct 2021, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2021, 12:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per the discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 12:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per the discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,