Vodacom Wrongful Data Charges and INABILITY to resolve after 5 months

I've been following up on an ongoing data dispute with VODACOM since January this year. During this time, the following has occurred (In short - exorbitant charges, line being suspended, Vodacom's inability to resolve an issue that they have admitted they cannot explain):

- Unexplained Cellular Data Usage - No backround app refresh etc. All settings fine. Out of bundle data then applies, since the data keeps running out without necessarily even using my phone. - Since logging this dispute for the first time in January 2019, a consultant has refunded the data for it to simply disappear again. - Despite the dispute being logged - no one from Vodacom has ever given me feedback or shown any attempt to resolve the issue or refund the exorbitant charges. - I've lost count of the amount of phone calls that I've made to Vodacom to try and follow up and reach a resolution. - I have also submitted a URL Request Form months ago so we could get clarity as to where the data "disappeared" to. - After numerous follow-ups from my side over a matter of MONTHS, it was confirmed last week by the corporate data support team that, due to a system error on Vodacom's side, no information is available about the data usage during the time of my dispute. - My dispute has been escalated to an account manager - for the second time - and I am yet to receive a response. - Most importantly: AFTER FAILING TO RESOLVE THE TECHNICAL DATA DISPUTE AND FAILING TO REIMBURSE THE INCORRECT CHARGES AND FAILING TO RESPOND TO MY MULTIPLE PHONE CALLS AND CONTINUING TO DEBIT INCORRECT EXORBITANT AMOUNTS FROM MY BANK ACCOUNT, I HAVE TAKEN IT ON MYSELF TO REVERSE A PAYMENT AND TO CANCEL MY DEBIT ORDER. SINCE THEN, DESPITE THE FACT THAT I HAVE DONE EVERYTHING IN MY POWER TO RESOLVE THE ISSUE, MY ACCOUNT HAS BEEN SUSPENDED NOW FOR THE THIRD TIME. ON A PREVIOUS OCCASION I GAVE IN AND MADE A PAYMENT FOR THE ACCOUNT TO BE REINSTATED - AND AFTER TALKING TO MANY CONSULTANTS, THE MATTER IS STILL UP IN THE AIR AND I AM NOW AGAIN WITHOUT A WORKING LINE AND WITHOUT INTERNET AT MY HOUSE (THAT HAS JUST BEEN ACTIVATED - ANOTHER TECHNICAL DISPUTE WITH TARDY AND UNPROFESSIONAL SERVICE RENDERED BY VODACOM). - I am a single mom and, needless to say, we are left completely vulnerable when my line is suspended. - I've had to make many calls to Vodacom today to again try and resolve, and I was cut off while holding the line almost every time. This is apart from the fact that I had to repeat this sad story with EVERY SINGLE CALL I made and with every time my call was diverted to another department.

This is ridiculous.