Vodacom Wrongful Blacklisting

Ordered a Fibre and Cellphone contract from Vodacom in January/February 2020. Cancelation was done in January 2022 for the end of February 2022 (30 days notice prior to end of contract). Reference numbers for cancelation was obtained.

The cellphone contract was terminated at the end of January 2022 however the Fibre was supposed to be cancelled at the end of February 2022. I was wrongfully debited for both contracts (R650 for fibre and R300 for the cellphone) on the 1st of March 2022 instead of just the fibre line (R650 only should have been debited not R950 - my fibre which was terminated around 10th of February meant that I did not even receive my final month allocation of service of fibre usage).

I did speak to Vodacom accounts and was told that I was wrongfully debited and a refund was due to me. However no effort was made to provide refund forms etc. After a few days I instructed my bank to reverse the debit order and showed them proof of cancelation. The bank completed the instruction and I awaited Vodacom to provide a final invoice with correct billing.

Instead of receiving a corrected invoice, the ticket I had opened was closed and my account sent to the debt collectors for R950. Upon phoning Vodacom to enquire why this is the case when there is an open ticket I was told that they cannot do anything since it is now with debt collectors. Vodacom then closed the ticket and sent me to collections to deal with them.

I dealt with the debt collectors at vodacom and paid a final amount of R871. 82 (More than the fibre amount of R650) in order to settle the bill to avoid being blacklisted. This was settled in April 2022.

I have now received a final letter of demand for an amount of R130.65 outstanding. Nobody can explain why this amount is due but I have been flagged on clearscore for missed payments by vodacom.

I don't see why I have to deal with this nonsense when clearly vodacom departments do not talk too each other. I have been a paying customer without a missed payment the entire duration od the contract and this is the **** I have to deal with to cancel my contracts. I will NEVER in my life take out another contract with Vodacom for stuffing up my untarnished credit record for their mistake.