SA
Sherna A

1 reviews | Active since Mar 2025

30 Mar 2025, 17:03

Vodacom wrongdoings

On the 28th February 2025 i received a call from Vodacom online telling me i qualify for cellphone contract,i told the him/her to call back later as i need to speak to my husband,when the called back later that same day,i told them im not interested and ended the call.Today the 30th March i went to try and open a cellphone contract at Game stores,only to get told i have a contract in progress from Vodacom,i was in shock,i never gave anyone permission to process the contract,i never give permission to anyone,So if i never go an apply for a contract phone from Game i wouldnt have known that there is contract in process from Vodacom that is ******* because i gave no consent. Im so angry because now im wait to for something that i want because a person did the wrong thing.What do i do now really now

0
Replies (3)
Vodacom
Vodacom's reply30 Mar 2025, 18:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Mar 2025, 16:28
Official
Hi Sherna,

Thanks for taking our call.

Kindly provide us with an alternative contact number for you please?

We await your response.

Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Apr 2025, 12:40
Official
Good day 
 
Our records indicate that your query is currently in hand with our Hello Peter Team.
 
Our Team will be in touch.
 
We apologize for the inconvenience and appreciate your patience. 

Regards,
 
Vodacom Consumer Website Team

Best regards,