Vodacom - Wrong product delivery!
So...Vodacom called me yesterday offering me a Huawei router with 5G of data per month for R199. So I accepted the offer over the phone and today I received my package only to see that instead of the router they sent me Office 365 which I don't need or ordered. So I call Vodacom and explain what is going on and so this operator puts me on hold for 10 mins so I decide to hang up because I am wasting MY airtime. So now vodacom wants to cancel this contract instead of sending me the right product that I ordered. Why? I don't get it? So now I must go into a shop and cancel everything and then order it AGAIN!!?? Why not just send me the correct product? This is so typical of vodacom and their services. I have been a loyal customer for over 12 years and this is what I get?
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Leclough ,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, your query is already in hand with our Sales Team. Your SR reference number is ***.
Regards
Consumer Website Team(SA)
Best regards,
Dear Leclough ,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, your query is already in hand with our Sales Team. Your SR reference number is ***.
Regards
Consumer Website Team(SA)
Best regards,