TM
Tsatsi M
1 reviews | Active since Dec 2018
11 Nov 2020, 11:05
Vodacom wrong charges
Vodacom is giving grief, i have been battling to sort out charges, which i have been wrongly charged, on a contract that has been terminated. I have phoned them endless times to resolve the matter and now they are sending me warning letters.
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Replies (2)
Vodacom's replyOfficial
11 Nov 2020, 13:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2020, 12:32Dear Tsatsi Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 12:32
Official
Dear Tsatsi Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,