TR
T R
1 reviews | Active since Oct 2018
17 Oct 2018, 18:03
Vodacom wrong billings reason for Blacklisting
In short: SIMCARD not in a device! Vodacom billed me thousands, then I logged a query, they didn't want to do a simswap because they have to investigate - then closes the query and right the amounts back, without telling me. Then bill me wrong again, no correspondence, no notification, nothing. Then blacklist me. Now my home loan is being declined because I am blacklisted. Said I must pay R12 000+ first before they take me off! I don't know how to fix this.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Oct 2018, 06:32 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2018, 06:32
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
TR
T R's updateReviewer Update
07 Nov 2018, 17:43After weeks of calls to Vodacom my problem is still not rectified. Yet again I am told they will come back to me. On the 31st of October I was told that my account would be rectified and it would reflect on my new billing for this month. Yet again this was not rectified and the outstanding amount of thousands show still on my name now for the 3rd of Dec. - My question is this. When I reported to the ***** department, why wasn't it investigated. Send affidavit and ID on 18 Oct. When I called again still shows that NO investigation was done - then said it was not *****. Then who in this world is allegedly using someone else's SIM Card and number and then it is not called *****. When calling this week, everyday I might ad, I was told a completely different story than last week. Today I was told not everything will be cancelled on the SIM Card in question. When I called again today, I was told by the call centre that I only reported the problem on the 2nd of November? So in short: The first dispute (July) was handled, but not properly, otherwise the SIM Card would have been cancelled and I would have been informed. If I was informed I would have gone to Vodacom and cancel it myself - what does Vodacom think, that a customer would leave an account that the same thing could happen again? This matter is disrupting my entire life. I was also told today that I would receive all this invoices via my e-mail today.
TR
T R's update07 Nov 2018, 17:43
Reviewer Update
After weeks of calls to Vodacom my problem is still not rectified. Yet again I am told they will come back to me. On the 31st of October I was told that my account would be rectified and it would reflect on my new billing for this month. Yet again this was not rectified and the outstanding amount of thousands show still on my name now for the 3rd of Dec. - My question is this. When I reported to the ***** department, why wasn't it investigated. Send affidavit and ID on 18 Oct. When I called again still shows that NO investigation was done - then said it was not *****. Then who in this world is allegedly using someone else's SIM Card and number and then it is not called *****. When calling this week, everyday I might ad, I was told a completely different story than last week. Today I was told not everything will be cancelled on the SIM Card in question. When I called again today, I was told by the call centre that I only reported the problem on the 2nd of November? So in short: The first dispute (July) was handled, but not properly, otherwise the SIM Card would have been cancelled and I would have been informed. If I was informed I would have gone to Vodacom and cancel it myself - what does Vodacom think, that a customer would leave an account that the same thing could happen again? This matter is disrupting my entire life. I was also told today that I would receive all this invoices via my e-mail today.