SZ
Susan Z
1 reviews | Active since Apr 2019
29 Apr 2019, 12:50
Vodacom wrong billing
Upgraded. Agreed to pay a certain amount but billed much more. I’ve been trying to solve the problem for the past 7 months.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Apr 2019, 14:18Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2019, 14:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Apr 2019, 12:26 Good day Susan
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Team for further investigation. Our records also indicate that our Retentions Team made contact with you and advised that they are attending to your query. We have requested that they prioritize your query.
Kindly allow our Retentions Team to investigate and resolve your query.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Team for further investigation. Our records also indicate that our Retentions Team made contact with you and advised that they are attending to your query. We have requested that they prioritize your query.
Kindly allow our Retentions Team to investigate and resolve your query.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply30 Apr 2019, 12:26
Official
Good day Susan
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Team for further investigation. Our records also indicate that our Retentions Team made contact with you and advised that they are attending to your query. We have requested that they prioritize your query.
Kindly allow our Retentions Team to investigate and resolve your query.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Team for further investigation. Our records also indicate that our Retentions Team made contact with you and advised that they are attending to your query. We have requested that they prioritize your query.
Kindly allow our Retentions Team to investigate and resolve your query.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,
SZ
Susan Z's updateReviewer Update
30 Apr 2019, 12:31I've been trying to fix this for the past 7 months and they keep escalating the problem. I'm sorry but I am not taking a contract ever again with Vodacom. They promise to fix it but they do not.
SZ
Susan Z's update30 Apr 2019, 12:31
Reviewer Update
I've been trying to fix this for the past 7 months and they keep escalating the problem. I'm sorry but I am not taking a contract ever again with Vodacom. They promise to fix it but they do not.