SL
Steven L

1 reviews | Active since Apr 2016

19 Apr 2016, 17:55

Vodacom would like me to have a heart attack

I would like to submit a longer report of over 1500 words detailing over 20 separate problems with Vodacom over the past 40 days, but I am limited to 1200 characters.<br> <br> Suffice to say, I have spent over 12 hours on the phone to Vodacom trying to get them to do what they have promised. <br> <br> I have had customer service agents put the phone down on me deliberately, got my phone delivered 5 days late, got sims delivered 3 days late, wrong sims delivered, sent countless emails to supervisors without response or feedback.<br> <br> Currently I requested a smart m for my son (approx R300 a month) and they have loaded a red advantage on his line. Firstly they told me I would have to pay for their mistake and they would change the package at month end, then that they would cancel the lines and re-instate the proper contract after 5 days of fighting with them (and then promptly forget to do this until I phoned again asking to speak to the supervisor who then cut off my phone to prepaid and consequently therefore did not have to speak to me.<br> <br> My request is that I can file my entire 1500 word report on hellopeter so that I show every bit of incompetence .<br> <br> If I do not have a heart attack first

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2016, 06:50
Official
Hello Steve Lever,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team