CR
Clifton R

1 reviews | Active since Jul 2016

25 Jul 2016, 16:24

Vodacom worste service ever

<p>I upgraded my account and migrated my packages from the smart s to the 1gb top up on the 11th of May this year. I qm still being billed for my old subscription and the new one, phoned Client care and I was transferred up and down for and hour between the same department no incident was logged spoke to vuyo and christine and they just did not help me at all. What kind of client service is this been a loyal client for over 8 years now. </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 05:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team