MS
Martin S

1 reviews | Active since Jun 2017

20 Oct 2018, 15:13

Vodacom worst user experience ever

Hi all,

I wanted to buy data for my mother's phone from my phone. I went into the app to do this, the app stated I needed to registered. When I try to register, I get an message there is something went wrong and I can't register. When I call the vodacom help number, all I get is automated sales spam and if I wait for all the sales spam to finish, none of the options lets me talk to a person, the option takes me to an automated voices saying that I should download the app.

This is the worse user experience ever and the people who decided on spamming their customers when your customer is seeking help are really sick.

Just for this I will be cancelling my contract and moving to another service provider.

Thank you.

0
Replies (3)
Vodacom
Vodacom's reply20 Oct 2018, 15:34
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply22 Oct 2018, 13:42
Official
Dear Martin, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We tried calling you today and the call goes straight to voicemail on numerous occasions. Please let us know when would be a suitable time for our team to give you a callback again.  Regards Consumer Website Team(SA)    

Best regards,

MS
Martin S's update22 Oct 2018, 14:12
Reviewer Update
Hi, Please try again, as I did not receive any calls. Thank you.