VODACOM Worst Telecom Provider - Disgusting Service - *********** Staff

I have been patient, hoping that Vodacom will resolve my issue. I am now forced to explain how unbecoming the service is with Vodacom. On the 8th of February 2022 I purchased a S21 FE on contract from the Vodacom 4 U shop at trade route mall. The battery lifespan was not as it supposed to be and was not happy with the phone and model and returned it within the 7 days allowance for exchanges or returns. This Contract was reversed by the store, but VODACOM head office has been charging me for the handset finance for over one and half years to current. Numerous communications has been done to resolve this with head office from the Vodacom store manager but we have no joy till now. We want Vodacom to immediately credit us with all the amounts of handset finance charge from day one to now and cancel the handset finance charge. If an agent does not contact me today to resolve this issue, I will be forced to contact the consumer commission as this is violating my rights and will share my experience on social media.