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Mathabathe P

1 reviews | Active since May 2015

08 Dec 2022, 07:31

VODACOM WORST SP

I signed up for a fiber line contract which VUMA was supposed to come install as they are contracted to Voda but they keep canceling my request but vodacom keeps billing me. Worst service from VODACOM stay away from their fiber contract

0
Replies (5)
Vodacom
Vodacom's reply08 Dec 2022, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Dec 2022, 16:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,

MP
Mathabathe P's update09 Dec 2022, 16:45
Reviewer Update
Good day,
.I didn't get any calls from you, ive sent an email with my contacts two numbers. I'll wait for your call
Vodacom
Vodacom's reply20 Dec 2022, 09:28
Official
Good day 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

We have escalated the query to our Fibre team for further assistance.Kindly note, as feedback received we confirm that your service is active.

We apologize for the inconvenience and appreciate your patience.  Vodacom Consumer Website Team

Best regards,

MP
Mathabathe P's update20 Dec 2022, 14:39
Reviewer Update
As expected, my request was clear . I don't understand why you would continue to give dame answer we've I've clearly stated the issue.

Please also note I've blocked Vodacom from debating me until the issues us fixed. Actually please come collect your router as it's still in the cupboard and not being utilized. I regret that day I signed up with you.

We shall never ever meet in the business field again.
Yiur Customer service is disgusting. I don't understand wjta is so difficult for you to get Vuma to dow hat they should do as this is anew contract