CB
Christel B

1 reviews | Active since Jul 2013

13 Jul 2015, 10:08

Vodacom WORST SEVICE PROVIDER EVER

The names of the persons accountable <br> Vodacom - debiting wrong account and now have to pay them extra <br> <br> - Itumeleng Accounts department <br> <br> Itumeleng has promised me that if I pay 75% of my outstanding balance that my phone will not be suspended. I have paid an amount of R1495 on the 9 th of July and made arrangement for the balance to be paid out on the 27th July 2015 - (please note that they debit the wrong account 2 twice in on month) This is not true please guys VODACOM Lies - I phoned her again after they have suspended my line and even though it takes 5 hours to get through to them she dropped the call. <br> <br> I have spoken to Aziphile Nolubi after a lot of hassle and question she 1st refused to spell her name correctly How Illiterate can you get. I have spoken to Lauran Kanynie and she tried to assist but giving me the wrong information So I have spend a max of 5 + hours to speak to one person <br> <br> I do have to however COMPLIMENT Zanele Lata for helping me through this ordeal You assit me and just because of you I will stay with Voda com - Their is light after the tunnel THANK YOU ZANELE

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Replies (1)
Vodacom
Vodacom's reply13 Jul 2015, 12:38
Official
Hello Calculator,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team