MK
Meryl-Lana Koeresies

1 reviews | Active since May 2015

23 Feb 2016, 16:28

VODACOM WORST SERVICE VEVER

I had a Vodacom contract, after the first few months I was over debited, I then went to the bank and had the payment amount reversed. Somehow my debits were no longer going off after a few months I got a text from Vodacom with an outstanding balance of > R2000, I then made a payment arrangement and stuck to the instalment agreed upon. Late last year I settled the account which was before the end of the 24month contract. <br> <br> Today i was informed that my account has been handed over to attorney's for breach of contract. At the time when I settled my account I was not informed that I would be in breach of contract. When I settled the account< I over paid and I was credited. Now I'm forced to pay, without even a notice that legal action would be taken. There was no final demand sent out, not a phone call at all. I am now requested to pay > R4000.<br> <br> If I do not pay then they will do a garnish order! How dare you people touch my money, when I have paid. I was merely uninformed.

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2016, 06:48
Official
Hello Meryllana,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites