Vodacom - Worst Service (SR***)

On the 12 January 2021 I lodged a service request with Vodacom Fibre (SR***). This service request was for the installation of fibre which did not meet the installation standards as the conduit pipes and saddles were not used during installation. I was told to wait for 7 days for the service request to be attended to.

On the 27th of January 2021, I contacted the call centre to find out when this was going to be resolved and was told the service request has not been allocated to a technician.

Again, I contacted the call centre on the 29th of January 2021 and spoke to Ricardo, as no feedback was forthcoming, again I was told that the technician will make contact with me but to no avail.

Contacted the call centre again on the 08th of February 2021 and spoke to Martin who reassured me that the technician will contact me and he escalated the matter but even then no contact was made by the technician.

Last call that I made to Vodacom call centre was on the 12th of February 2021, when I had received an email notifying me that the service request was closed without being attended to. On that particular day I spoke to Greg who also confirmed that the service request was closed and my question to him was how was this service request closed without being attended to and unfortunately he could not answer. He promised to escalate and send through an email to the technician to understand why the call was closed.

On the same day that I received an email confirming the closure of the service request, I then sent an email to *** advising them to reinstate the service request as it was not resolved.

Up until the 16th of February 2021, I am yet to receive a call or correspondence from Vodacom explaining how the service request was closed without being attended to.

I am appalled by the service that I have received from Vodacom and I would not recommend it to any person.

Please can you speedily resolve this issue if you still want to keep me as a customer or else forfeit the subscriptions that I pay on a monthly basis.

Disappointed and Appalled customer