AE
Ame E

1 reviews | Active since Sept 2010

18 Jul 2016, 11:50

VODACOM - WORST SERVICE REGARDING AN UPGRADE

<p>I have upgraded a month ago to the Samsung J1 Mini + Vodacom Smart Tab 3 G online, but have NEVER RECIEVED THE SIM CARD FOR THE TABLET. - STILL WAITING!!!</p> <p> </p> <p>try to explain this to Vodacom consultants!! they are extremely incompotent, not knowing what is going on, transfering me to ********** , ********** , ********** , ********** , ********** , ********** 4, reference number 1/ ********** 9259, seemnot to exist, I've even "exhausted" my calls to 111 after they cut me of continiously!</p> <p> </p> <p>I want to cancell this whole contract that should have been a simple transaction that turned out to be a incessant and ignominy!!!</p> <p> </p> <p>THE MOST UNHAPPIEST CLIENT</p>

0
Replies (1)
Vodacom
Vodacom's reply18 Jul 2016, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team