Vodacom worst service provider PATHETIC

Vodacom forensics locked my cell phone line by mistake today. I called them and they said they will unblock but it will take 24 hours. I use my phone for business and am unable to go 24 hours without my phone. I am paying an arm and a leg for this contract yet I am with out a phone! I held on for an hour only to be told there is no one available to help. Great customer service. I get told to call the forensic line but guess what My line has been locked. Pathetic to say the least. To top it all off, I logged a complaint about my WiFi which I upgraded to a faster line but received a down grade to a slower line and Paying more. Complaint was in nov 2020 to date nothing has been done. If you looking for a service provider don’t go work Vodacom. Worst mistake of your life.