Vodacom, Worst Service Provider in SA, surprise....

<p>What else is new Vodacom, you have constantly proven that you are the worst service provider in SA, happy to take people's money yet your staff don't seem to have a freakin clue what they are doing.</p> <p>I have been a long standing contract customer (God only knows why I withstood your nonsense), yet one would think you are doing me a favor.</p> <p>For a company your size, wouldn't it be a good idea to actually invest in Customer Care department that actually knows what it's doing? It took me almost an entire month of almost daily calls to get an upgrade processed because of a systems upgrade which you didn't bother to inform your customers OR your customer care department that didn't care to impart this knowledge to the customer.</p> <p>When I finally received my device upgrade, it came with a micro SIM which in my naivety, assumed would be a painless process for your "competent" staff, but yet again, you proved why customer service is not a phrase in your vocabulary.</p> <p>Long story short, after 2 days of BEGGING for a SIM swap, and dealing with 4 different call centre agents none of whom actually seemed to know what was going on, and swore on their last breath that it will be resolved under 3 hours, all while throwing their colleagues under the bus by each saying it was the others fault for not submitting the request (Great company culture!). I am now sitting with 2 SIM cards that do not work and I have no cellular service (Yet I still pay you), and guess what, the 5th agent I spoke to this evening, informs me that I will have to wait until next month for my SIM to be active!!!??? Really? I was duly informed that because I had requested for a package change, the migration would affect my swap, and some or other issue with your system. Question is, would I have been dumb enough to request a swap knowing I would go for over a week without cellular service, or should your staff have kindly informed me of this?</p> <p>Wait, there's more... I escalated the query to a "senior" manager (21h44 - 2016/06/25) who expressed disgust at the call center agents and promised to copy me on a stern email to the tech guys to cancel the swap, and sort out my issue to get me back online. It is now 23h50 - 2016/06/25, and surprise, no email copy, and still No Cellular Service.</p> <p>Get your act together Vodacom, and fire your entire customer service department and find people who actually know what they are doing and actually CARE about the customer.</p> <p>-Extremely Frustrated Client-</p>