AM
Andrew M
1 reviews | Active since Mar 2014
06 Jul 2022, 13:31
Vodacom. Worst service provider in SA
Yet again, I have to complain about poor reception and network coverage in my area (Buccleuch, Sandton). Always the same excuses. Been interacting with them on FB messenger...just keep going around in circles with them. Dropped calls, poor wi fi coverage. Promises of new masts in the area to improve network coverage..but with no timelines as to when they will be put up. Lip service, useless service. Numerous complaints and reference numbers that are never attended to.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jul 2022, 14:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Jul 2022, 14:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Andrew M's updateReviewer Update
18 Jul 2022, 06:10It is almost two weeks later and this complaint is still no closer to being finalised or receiving any proper feedback. Vodacom is quite honestly, the worst service provider in the country.
AM
Andrew M's update18 Jul 2022, 06:10
Reviewer Update
It is almost two weeks later and this complaint is still no closer to being finalised or receiving any proper feedback. Vodacom is quite honestly, the worst service provider in the country.
AM
Andrew M's updateReviewer Update
18 Jul 2022, 06:11But they are experts at saying 'We understand your frustration'....when they DO NOT understand it, and quite frankly, they couldn't give a damn about a customers frustration.
AM
Andrew M's update18 Jul 2022, 06:11
Reviewer Update
But they are experts at saying 'We understand your frustration'....when they DO NOT understand it, and quite frankly, they couldn't give a damn about a customers frustration.