SW
Serina W

1 reviews | Active since Apr 2017

11 Apr 2017, 12:21

Vodacom-Worst Service Provider ever-They just dont care about us

<p>For the first time, I see a line item on my Vodacom Bill - Content Services</p> <p>I queried this with Vodacom. According to the operator I subscribed to 5 services named Tapgamez, Sarahouze, HM_WallchaterGold, Funnio, BITBOP. Never heard of them and definitely will never subscribe to these services.</p> <p>The service and assistance I received from Vodacom is dissapointing, after being a customer for years. I was told to cancell this myself.</p> <p>I logged a query with vodacom, still pending and received no feedback from them. </p> <p>How can Vodacom treat their customers like this, they should protect us from this. I have an agreement between Vodacom and myself, and not a 3rd Party, and did not give permission to any one to allow any additional charges on my bill. I was billed over a R1000.00 for this ****.</p> <p>I cant wait for my contract to end with Vodacom, will never ever in my life support them again or advise anyone to support them.</p> <p>I also expect from Vodacom a full refund on my account asap.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SW
Serina W's update18 Apr 2017, 07:21
Reviewer Update

As expected!! 7 days later!! No feedback from Vodacom!! This is exactly how they treat customers, dont care at all!! Will never ever support them!!