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eparrington E
1 reviews | Active since Mar 2009
19 Sept 2020, 07:10
VODACOM - WORST SERVICE PROVIDER - EVER
We have had no Fibre Service since 11:00am on Thursday - spent 34 minutes of MY TIME on the phone for them to tell me that there was an "issue" but it had been resolved. How is a person meant to work from home when you have no service? Your *** number is UTTERLY USELESS as the "technical team" never get back to you.
MY BIGGEST ISSUE IS THAT THIS HAPPENS CONTINUOUSLY AND WE ARE NOT COMPENSATED FOR THE DOWN TIME.
I DEMAND A NEW ROUTER BECAUSE IF EVERYONE ELSE IS BACK UP IMMEDIATELY WHY AREN'T WE??????
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Replies (2)
Vodacom's replyOfficial
19 Sept 2020, 10:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Sept 2020, 10:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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eparrington E's updateReviewer Update
30 Sept 2020, 10:33Well for YOU it may be resolved - from my side it will be resolved when I'm refunded the R1400 in service days lost, data purchased as a result of the downtime and my time and effort in trying to resolve the matter when Vodacom had NO INTEREST IN DOING SO THEMSELVES.
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eparrington E's update30 Sept 2020, 10:33
Reviewer Update
Well for YOU it may be resolved - from my side it will be resolved when I'm refunded the R1400 in service days lost, data purchased as a result of the downtime and my time and effort in trying to resolve the matter when Vodacom had NO INTEREST IN DOING SO THEMSELVES.