Vodacom, worst service provider, ever!

In March I moved my Vodacom number to prepaid in order that I could move my account to another service provider. Vodacom has confirmed that my number is on prepaid but I am unable to port the number to MTN. I have SMSs confirming that they have received the request from MTN to port the number but when I call Vodacom they say they do not have a request. This is perhaps the worst business I have ever had to deal with. The people are unable to assist and one put the phone down on me. I will tell as many people as I can to not use Vodacom, ever. Their handling of the Nkosana Makata court case is testament to how ************ this organisation is and makes me think that what I am experiencing is in fact planned to make it hard to leave them. I wonder if anyone from Vodacom is even monitoring Hello Peter and if anyone bothers to get in touch with me. My bet is no!!!