RN
Ross N
1 reviews | Active since Dec 2017
28 Sept 2020, 12:59
Vodacom = worst service provider ever
Please avoid using Vodacom as your fibre service provider. It does not work and they couldn't care less about it. They are quite happy to take your money and charge you all remaining payments on a 24 month contract as a cancellation fee. I guess they haven't heard of the Consumer protection Act. I have tried everything to resolve my issues; calls, emails, service requests on the app, you name it... but nothing. I am just being completely ignored. But I'm paying R850 per month for a service that I'm not getting. You can bet their collections process is 100% efficient.
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Replies (1)Vodacom's replyOfficial
28 Sept 2020, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2020, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
