Vodacom - Worst service provider ever

I became aware of 3 new ********** numbers and transactions on 24 October 2017, as per my account, received from Vodacom via e-mail. A company (which name and dealer account I have in my possession) was allowed by Vodacom to create three new cellphone numbers under my account. Date of creation was 22 September 2017. The expenditure on my account, by these three numbers, has been supp**** to Vodacom. I also stated that these numbers were not created by me and/or the creation thereof was not allowed by me. The creation of these numbers are entirely due to Vodacom not having exercised the necessary due diligence on my account.

I laid a complaint with Vodacom on 25 October 2017, requesting the following:

1. No deductions from my bank account, for any costs incurred by the three numbers 2. Debiting my account with the expenditure incurred from these three numbers 3. Provide me with the exact location where the registration of the three new numbers took place 4. Provide me with the documents that were involved in the transaction to create the new numbers 5. Provide me with the name of the person(s) in Vodacom's chain, who were involved in opening the new numbers 6. Inform me as to why Vodacom did not contact me as the client, despite Vodacom becoming aware of these numbers and transactions on 24 September 2017

To date, I have received no feedback from Vodacom.