VODACOM - WORST SERVICE PROVIDER

I have been a loyal Vodacom customer for more than 20 years, but their service is getting worse by the day. In October 2020 i called Vodacom to migrate my package to a cheaper package, because I didn't need the additional data and minutes that I needed when I worked form home during the lockdown. I also requested that my Value Added Service, additional data and minutes, on top my my contract package, remain as is, and it should not be changed. After that request I called Vodacom again after a day or two to confirm that everything is in order as per my request, and I was rest assured that on 01 November I will receive the data and minutes as per my new package, and the Value Added Service would also be sent to my line as requested. I few days later I called Vodacom AGAIN to confirm that my new package is per my request, and this was confirmed for the third time, I was assured that everything was in order. THEN COME 1 NOVEMBER No Value Added Service I called Vodacom various times on 02 November on ***, either the call wasn't answered, or a consultant told me that the lady who originally assisted me old contact me shortly as everything is sorted on the system. For the whole day on 02 November I had no data, waiting for Vodacom to fix my line, it is now 03 November, I called the *** number 3 times this morning after 8am, and there was no answer. I would not recommend Vodacom to anyone, their service is pathetic. By the way, I AM STILL WITHOUT DATA OR MY ADDITIONAL MINUTES.