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Nicole A

1 reviews | Active since May 2020

08 May 2020, 08:59

Vodacom - worst service provider

For four months we have been trying to cancel a contract with Vodasom, we have had to pay for an additional 4 months while the SIM card is not even active. As per a phone call on 30 April the outstanding balance needed to be paid and then the contract would be cancelled. We phoned again to verify that all was in order and that the contract is cancelled only to be told we need to pay for another month. Vodacom has to be there worst provider out there and we will never again deal with Vodacom!

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Replies (1)
Vodacom
Vodacom's reply08 May 2020, 11:47
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team