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Natasha D

1 reviews | Active since Jul 2020

29 Jul 2020, 19:21

VODACOM worst service provider

I have experienced the worst service from Vodacom. Ever since I renewed one of my phones, I have been incorrectly billed by Vodacom. If they aren't duplicating an expense then instead of crediting an item, they actually charge me R10,591 for "equipment-balance of contract". And despite querying this with Vodacom on numerous occasions myself and via the store manager where I renewed my contract, and despite received numerous sms's to advise that "my query has been escalated" and despite advising them that they need to attend to this credit before the debit order runs - a debit order in the amount of R13,752 went off my account on Monday! When I actually owe them R1571. Its a joke. Pathetic service. I regret renewing my contracts with Vodacom.

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Replies (2)
Vodacom
Vodacom's reply30 Jul 2020, 07:23
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ND
Natasha D's update03 Aug 2020, 08:58
Reviewer Update
Today my cell phone as well as the other contracts under my name have all been soft locked as a result of the incorrect charge on my account. This means a full 24 hours without the use of our phones and emails resulting in loss of business. I have still not had a call from Vodacom to assist with my query. This is the second time that i have been soft locked as a result of an error on my account. Is it too much to ask for Vodacom to attend to the credit and get the invoice corrected so that this does not happen again??? A very unsatisfied and unhappy customer.