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Abigail N

1 reviews | Active since May 2017

02 Feb 2026, 15:46

VODACOM WORST SERVICE PROVIDER

Vodacom is the worst most dishonest network i have ever come across. They lie to customers, pretend as if they assisting you, only to frustrate you in the end so you just close query because the reimbur*****t they said you would get keeps changing and the answers and processes just keep on changing. i logged a compliant in October of which i was told is resolved and credits would stop in November. Vodacom and the dishonest Consultants have taken a further 2 months to pretend to close my query meaning i paid for a service 1. that i did not want 2. was told would cancelled 3. paid for Dec and Jan because i was told i would be reimbursed. Now the Dec and Jan reimbur*****t is has tails and stories on it. Highly frustrated an disappointed. And this review is not so Vodacom can call me again and frustrate me with endless calls and conversation it so OTHER Customers with the same problem can stand up also so that any potential clients can make more informed decisions and opt for other networks. FYI depending on where you live i would STRONGLY recommend TELKOM.

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Replies (2)
Vodacom
Vodacom's reply03 Feb 2026, 07:24
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
AN
Abigail N's update31 Aug 2026, 11:16
Reviewer Update
Vodacom, please explain to me why R257.00 is still deducted from my account. You paid me R600 around March I think for the money you took that you shouldn't have taken due this very same instance but now you still taking R257.00 can I have all my money back and the amounts charged for the debit order not going through in August. Please pay back my money. I wonder how many other unaware South African are being ****** by Vodacom