Vodacom worst service provider and no intention to assist.

The service I contineously receive from Vodacom fiber is not poor, it is best described as theft.

My service is down at least 10 times a day, and despite following their 'self checks' with documented results with photos, they simply refuse to attend to it. Their response is simply: your ticket is closed, no answer to what the situation is or if something will be done to remedy it.

Their admin is equally pathetic, debit orders simply stopped and I no longer receive bills or statements. A query on this yielded the same one liner response of 'your ticket is closed'

Their customer care line also no longer affords written requests/complaints, I now know why.