PD
Pamela D

1 reviews | Active since Dec 2021

02 Oct 2023, 12:55

Vodacom worst service provider

Gooday i hope this reaches management I just had to review on the pathetic service i recieved month in and month out with vodacom i recieved a statement this morning advising me that there has been an increase in fees with my vodacom fibre service R799 to 949 no email was sent regarding the increase. I then called fibre service on *** they advised me that theres an increase in bill after 2 years .....To my knowledge i have a 24th contract thats ending with vodacom in december 2023 the consultant then goes on to tell me that my 24 month contract has been changed to a month to month i called throught several times ladt month advising that i want the contract cancelled not a single consultant advided me they changed my contract from a 24 month contract know to a month to month she had no idea how to assist me with my query ahe sounded like she didnt know her job and told me to hold on like 10 times i have used vodacom services for 6 years now service have been pathetic ......i urge you guys to stop doing business with vodacom they do not value they customers and dont communicate with they customers.....very dissapointed in this service pathetic company worst service provider ....ill take my business elsewhere ........you dont even deserve a 1 star rating.........i have so much more to say i hope this review grabs the attention at vodacom

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2023, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
PD
Pamela D's update03 Oct 2023, 09:42
Reviewer Update
Still waiting for a call as usual there is no service