VTS
Vivienne-lee Theologo Strydom

1 reviews | Active since Aug 2022

28 Dec 2022, 14:07

Vodacom worst service provider

14th December 2022. Got a call from *** to get vodacom uncapped at R250. I was sold on it. 20.12.22 and. 21.12.22 I cancelled my other data plan. 1 week later. Data plan not cancelled and uncapped did not come. They said they made a mistake. 28.12 22 called in just to be hung up on 3 times Zizipho would jot help and hung up on me Zama made me wait for over 30 minutes while hearing a woman in the background say drop the call

No reference numbers, all escallations are ****. Vodacom I will not be a customer much longer. I will wait for my package to finish and then I will never do business with you again. Your business model is now truly south african as it follows our governments working model. Good luck to you. I feel sorry for everyone who has to deal with this company.

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2022, 07:35
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team