VODACOM - WORST SERVICE PROVIDER!!

<p>I have no more words for this service provider! I did my online uprade on 17/11/16. No 1. Right after that I lost all internet access unless i'm in wifi area, wasnt able to purchase data, Vodacom didnt know why that is, was told its definitely an issue on their side and they will escalate it to their IT Team. A week after (after many calls) they decided it's the migration from old to new contract that caused the problem BUT still nothing was done to fix the problem. No 2. besides all that, THEIR system cancelled my upgrade 4 times!! At first they didnt know why, round about the 3rd week of to and fro calling (only after I escalated the poor service on Twitter) did they decide that their system cancelled the upgrade due them being out of stock of entire deal I upgraded to, which is the Huawei P9 with R2000 Woolies voucher + 10 additional gigs, they said there is a delay and I was asked to choose another deal, I said no I want this deal and I was assured I will get it. Please bear in mind that this deal was taken off their online website yesterday. I received a call last week Thursday from their online team to confirm all is good to go and my order is ready to be delivered this week. I tried getting a hold of Vodacom and like every other time I tried I was on hold for over 20minutes ONLY to then be told that their system shows my upgrade was cancelled AGAIN! I tweeted them and was assurred that a senior consultant will contact me... I am still waiting. Today is the 20th of December, over a month ago and Vodacom has done nothing but just give me emty promises and apologies. I asked to speak to a Senior/Manager/Exec and was told point blank that that wont help. I was assured at least 10times that my online upgrade deal is now sorted but it wasnt. All their calls are recorded and I have all my smses and tweets as proof of their absolutely terrible service. I hope one of the Vodacom Execs sees this and values an over 10yr old client enough to contact me and fix this! If not then I am forced to take this matter further legally.</p> <p> </p> <p>Regards</p> <p>A FEDUP Vodacom customer</p>