DS
Dorothy S

1 reviews | Active since Sept 2022

11 Sept 2022, 13:21

Vodacom worst service provider!

I tried to cancel my contract on the 1st of March 2022 because it was ending end of March and the people from the shop told me to call the cancelation department on 1 April 2022. I spoke to Andile on the 1st of April at 11:41 to request the cancelation and I specified that I don't want a new contract. I phoned back on the 2nd of April to make sure the contract was canceled and spoke to Bornwise who put me through to Ntokoza. They told me that my contract was not canceled and said I was put on a new contract of R55. I then again told them that I do NOT want a contract. On the 6th of April I phoned again and spoke to Ntokoza and she said that I needed to pay R4000 to Cancel the contract. The manager of the vosacom shop on Bredasdorp,Caroline, also called and spoke to Ntokoza then with the supervisor and then with a manager. Then we waited until the contract was off the system. On 27 May R184.99 was deducted from my account. In May I spoke to Andile and Emily and they said the last payment is on 29 June and is payable beforehand. On 26 June R194.99 was deducted from my account. 27 July R194.99 was deducted. On 5 August I went to the bank and had the R194.99 reversed. I went to the vodacom shop on 30 August and they told me that my account was in arrears and that I owed R295.87. I had payed the R295.87 in at the Vodacom shop in Malmesbury at Caleb. On the 30th of August I spoke to Qubekani to give my reference and I was put through to Sindiswe at 10:56. Sindiswe phoned me back at 16:43 and said I needed to pay a further R100.88. Sindiswe phoned me on the 2nd of September and told me nigvto do the payment yet and that she would phone me on the 5th. I have not heard from her again and it is the 11th of September. I am fed up with this struggle of trying to cancel a contract and the service I get from this provider. There is NO service.

0
Replies (1)
Vodacom
Vodacom's reply11 Sept 2022, 17:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team