Vodacom worst service provider

Hi

Vodacom i am so disgusted with your service and unhappy with the feedback i received from your consultant by the name Jabulile.

i called to cancel my contract but i was offered an option to upgrade to a cheaper package and i agreed to it cause its cheap.

i was advised that i will pay R 40 a month for the next 24 months and i asked your consultant what will happen to the device that i currently have, she said i will not pay for it and the only thing i will pay is R 40. I kept asking the consultant if i will for tge device and she kept saying NO!

i logged a complaint cause i wasn't happy and your so called consultant told me these nothing she can do for me even if the mistake was done by the agent.

I have given you guys 2 options to help me but you cant even meet one after your agent messed up and mislead me. wow Vodacom wow.

i have never received such a bad service in my life. i have been using Vodacom since i started working in 2011 untill date but i won't mind moving my contract were i am valued.

please note it also took you guys 2 weeks to call me and you failed to provide me witg assistance. Will be logging this complaint on all social media platforms.

To top it off, my complaint is closed but not resolved.

Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

Regards Unhappy loyal customer