Vodacom - Worst Service Provider!

I am absolutely appalled by Vodacom's customer service. Not only has it been a challenge to get through to the relevant department without being hung up on, but dealing with *********** staff and poor service. I have been trying to resolve the issue of changing my contract from one package to another since beginning of June. It is now August, and things are STILL not resolved and to top it all off Im R500 out of pocket due to a migration fee which I was 100% reassured would not come off my account due to the long winded process. Nevermind the countless phone calls and time wasted. Vodacom is by far the WORST service provider, with no customer service follow up pertaining to the matter. And when they do call you back, its simply stated they will get back to you - and surprise - to recall! Vodacom - this is absolutely pathetic, who gives you the right to take money from customers account without their permission and then have to FIGHT to get your money back for weeks on end. Vodacom - YOU SHOULD BE ASHAMED!