Vodacom worst service provider

I have been with Vodacom for years and this year they have really dissappointed me. Upgraded my contract in June 2024 without my consent. Since June I have been trying to reverse the upgrade without success. When they upgraded my contract without my consent they gave me a gift and when I told them they should reverse the upgrade they indicated that they will have to listen to the recording to verify that I did not give consent.

The investigation was completed end of July, beginning of August. They then organised their couriers to pick up the gift they had send to me. The gift was collected in August 21/22 in 2024.

To this day the upgrade is not reversed yet due to their courier indicating that the gift that they have collected from me isnt in their warehouse. I have a collection reference number that i have supp**** to Vodacom more than once and I am still stuck with the upgrade i didnt consent to.

It is very frustrating and at this point I want nothing to do with Vodacom. They have become my worst nightmare and worst service provider.