Vodacom Worst Service Provider

During December 2014 I upgraded my contract as well as personal information in store at The Glen and have since had the worst customer service experiences. During December 2015 I wanted to take out an additional contract with VODACOM as I assumed it would be hassle free. VODACOM Sandton advised me that all I need is my ID and that the two contracts would simply be linked up. I went to VODACOM The Glen to take out the contract. When asked for assistance I was told, \you will just have to wait". When I was finally assisted the consultant advised that I would have to go through the application process again and that VODACOM Sandton had given me the wrong information. I was advised that there may be a problem with taking out a new contract as my ****en surname still reflected on the system despite the fact that I provided VODACOM with my marriage certificate in 2014. I refuse to deal with VODACOM due to the poor level of service. The Consultant had no etiquette and was *********** and the fact that each department within VODACOM operates as separate entities provides customers with a disjointed service. VODACOM has no regard for its consumers."""