SR
Shavesh R

1 reviews | Active since Nov 2016

18 Oct 2019, 00:51

Vodacom worst service in the world

Firstly I been a Vodacom customer for 20+ Plus years ,I have contact Vodacom for the passed 9 months ,Vodacom had many issues ,first issue is that they put the price up and no one informed me up till today ,second issue is my was charged for other service that I used to get free and then they advice me that the issue will be resolved ,they advice me that they will credit me R2500 into my Vodacom account ,and they going to give me back the 8 months of data airtime that I lost as they have a expiry date and they locked the lined,they even admitted it there fault ,last week I spoken to someone in subscriber collection that advice me that the issue will be resolved they will credit me R2500 and also refund me that data and airtime I missed out for those months and also they will compensate me ,but 3 days back on 15-October-2019 they have deleted my sim completely, meaning the sim will Recycled and someone else will get me number ,they have not contacted me by telephone to resolve this matter ,I have contacted all department from customer care ,account ,subscribers collection ,back office ,retentions ,ceo office, All I want is Vodacom to resolve the issue I have been with Vodacom about 20 to 21 years Plus on the Vodacom network with my vodacom cell number ,I been about 6 years on contract with Vodacom ,My number is been in the Vodacom network for more then 20 years so why delete it without notifying me personally by calling me or smsing or emailing me ,no communication,on the 9th of October 2019 they advice me that the account will be resolved and I will be credited R2500 and also refunded for data for the 6 to 8 months of data and airtime as my line was locked and it expired, I was also told that they will compensate me as well and also adjust the account to what I used to pay ,as this we agreed on ,then on 15 October 2019 my phone rang from Vodacom when I notice it I tried to call Vodacom back I see no signal ,so my friend told me that my number does not exist any more ? ,that time I contact Vodacom again and they advice me that they will give me back my number on contract ,then I phoned again the agent Advice me that they not sure who I spoken to ,please also not that this number I have been using for 20 to 21 + plus years on Vodacom network and 6 years contract ,every one contact me on the Vodacom number 072 ,resolve the issue immediately please with Highest attention

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Replies (6)
SR
Shavesh R's update18 Oct 2019, 01:02
Reviewer Update
I have called and emailed all the following department which insured me it will be resolved : subscribers collection ,accounts,customer care,back office ,retentions,ceo office ,please note I have emailed and called also all department
Vodacom
Vodacom's reply18 Oct 2019, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SR
Shavesh R's update21 Oct 2019, 10:55
Reviewer Update
Please resolve the first issue in getting me cellphone number back on the Vodacom network before it goes to someone else ,as Vodacom as advice it is there mistake in doing so,I been 21 plus years with this number and I am disappointed at Vodacom as this number is linked to my bank accounts and other ,I have not received any communication from Vodacom informing me when will my number be back on the Vodacom network and let me know urgently .
SR
Shavesh R's update21 Oct 2019, 10:56
Reviewer Update
Please resolve the first issue in getting me cellphone number back on the Vodacom network before it goes to someone else ,as Vodacom as advice it is there mistake in doing so,I been 21 plus years with this number and I am disappointed at Vodacom as this number is linked to my bank accounts and other ,I have not received any communication from Vodacom informing me when will my number be back on the Vodacom network and let me know urgently .
SR
Shavesh R's update25 Oct 2019, 06:24
Reviewer Update
Vodacom say still did not give a positive feedback or resolution to get resolved issue and get my number back also as I had this fro 21 plus years
SR
Shavesh R's update29 Oct 2019, 10:05
Reviewer Update
Vodacom has deleted my account and also they have deleted my number from the network is is incorrect and should have not been done in the first place ,Vodacom need to resolve issue to get me number back which I was insured that it will be done ,and back on the Vodacom contract ,