VODACOM WORST SERVICE IN HISTORY

Vodacom, does not even deserve a 1 star !!!!!!!!!!!!!!!!!!!!! They are the worst service provider in South Africa. On the 23rd of May 2023 I requested "move address".... no response, about a week later I spoke to an agent stating that the installation technician will contact me regarding activating the the home fiber at the new address. All good & well, never heard anything from anyone. So it goes on for almost 3 months. Each time about 1 - 2 weeks when I phone, agents have different excuses, vetting process expired because someone at Vodacom did not do their job, the previous agent used the incorrect 3rd part etc., after speaking to 7+ agents in this time yesterday 16/08/2023 I called again the agent was very rude & therefor I requested to speak to a manager. The "so-called" manager said that the account is now (after 3 months) the account is in arrears & therefor she is unable to put through the order for the relocation. I tried to explain what happened & all the previous times I spoke to agents & that they never mentioned about any arrears or that this is the problem. She refused to hear my side of the story & told me I should pay for 3 months (3 months WITHOUT FIBRE NOW) only then she can put through the order. The agents at Vodacom does not give a damn about their clients or giving them the correct information when asked. Now this is the problem after 3 months & I have to sit with it & try & sort it out. This is ridiculous. I have now submitted a letter to Carte Blanche & The Devi Show. Vodacom your service is pathetic I guess you can tell by the reviews on this platform as well. With no effort in bettering the service. I requested to upgrade the package but guess you don't want the extra sales as the service is still poor. I would rather cancel my subscription with you than deal with your agents for one more day. I will never use the service of Vodacom ever again.