VODACOM - WORST SERVICE I HAVE EVER EXPERIENCED !

Wasn't able to hand in my broken phone for a month because Vodacom had 0 Loan phones for me to use. Once i was able to had my device in on the 20th of Nov 2019, the insurance denied my claim because of another simcard active in my phone for one day. This was a faulty simcard that Vodacom had issued to me when i first opened my contract, so they had to give me a new one since the original one wasn't working. Vodacom EastGate failed to update the insurance papers correctly so my claim was denied. I AM STILL TRYING TO GET MY DEVICE BOOKED IN as of the 26th of Jan. My device is still broken and it still hasn't been booked in with a new job number. I have had not one apology or anything to compensate for my 3 months of dealing with this issue, more than 30 phone calls, more than 15 visits to Vodacom stores. I am being messed around by Vodacom and no one seems to do anything about it. I am now paying my contact for a phone i don't have. Absolute worst service i have ever experienced