VODACOM Worst Service

The service is poor. When you have logged inn a service desk you are taken from pillar to post. There is no transparency. The consultants are not honest. They do not stick to their promises.

I have recently called vodacoms fibre customer service center for assistance with my fibre connectivity which has been down for 5 days and counting. Every time I call to resolve the issue I'm given the same story that this has been escalated and marked as high priority, and everyone is seemingly emailing the person whom my ticket is assigned too and their supervisor. Promising me the I will be called before the end of the day. And that does not seem to materialize at all. One of the customer service personnel even provided me with their email address so I can make a follow up, I sent a follow up email two days ago to this individual and they have not yet responded up to date. Her email is supposedly ( ***).

Every time I contact the fibre department I'm requested my Ticket number: SR***. And upon providing it it's the same thing from everyone, escalation to the responsible party and a promise to be called back. I have not received any communication with regards to this matter.

This is not how Vodacom should be providing service to its clients