Vodacom worst service

Very annoyed now! I want this escalated to CEO and I will go to Ombudsman. I raised a complaint recently that I made a agreement for collections to take 2x payments to settle account. These were never taken and now its with lawyers probably with charges. As I said before I am in UK now so hard to manage this all while im there. I very annoyed that when I raised my complaint on this forum the only thing your company did was send me a email address for legal. So much for customer service and taking ownership..... appalling. Now I have also emailed this address you gave me 3x times and still no response. I am totally fed up now for such a simple thing. If you guys cant help then please send me escalation process for CEO, as you cant seem to help. I want this sorted ASAP and I am not paying lawyer charges as you did not keep to your side of bargain. Do not send me another email address to email, you work in escalations so sort it yourself. Thanks for making this a nightmare, Voda has taken me from a loyal customer of over 10 years to never wanting to deal with you guys again.